BLYOTT FAQ

Blyott FAQ: Your Guide to Blyott's Most Frequently Asked Questions

🧩 What is Blyott?

Blyott is a smart asset tracking platform that uses Bluetooth Low Energy (BLE) sensors, locators/Access points, and cloud-based intelligence to monitor the location, condition, and usage of physical assets — primarily in healthcare and logistics environments.

 

🛠 What can I track with Blyott?

You can track a wide range of assets including:

• Medical equipment (infusion pumps, beds, wheelchairs)
• IT devices (laptops, tablets, phones)
• Environmental conditions (temperature-sensitive storage)
• People (patients, staff badges)
• Mobile carts and trolleys

 

📡 How does the tracking work?

Blyott sensors emit BLE signals, which are picked up by locators (or compatible access points). These signals are transmitted to the Blyott cloud, where asset positions and statuses are visualized in real-time.

 

💻 Do I need special hardware?

Yes. Blyott uses its own sensors and locators, but is also compatible with third-party hardware including:

• Aruba, Cisco, Juniper Mist, Meraki, and other access point vendors
• BLE-enabled gateways
• Third-party BLE sensors (upon integration)

 

🔐 Is Blyott secure?

Yes. Security is built into every layer:

• Sensors transmit encrypted BLE data (AES-128)
• One-way broadcasting prevents external interference
• Cloud data is hosted in secure, GDPR-compliant European data centers (AWS)
• Multi-level access control for users

 

📈 What insights can I get from the platform?

• Real-time asset locations and usage
• Battery and temperature alerts
• Historical movement and activity reports
• Search analytics for all equipment

 

🔄 Can I automate workflows?

Yes. You can configure workflows such as:

• Alerts when an item leaves a designated zone
• Notifications when a sensor battery is low
• Triggers when equipment goes offline
• Workflow buttons for nurse calls or service requests

 

🤝 Can Blyott integrate with my existing systems?

Yes. Blyott provides:

• REST APIs for app-level integration
• WebHooks for event-based notifications
• Prebuilt templates for Make.com and other no-code tools

 

📊 Can I generate reports?

Yes. Reports can be exported manually or scheduled to be sent via email or WebHook (e.g. daily asset movement, temperature trends, etc.).

 

👥 Who typically uses Blyott?

Blyott is widely adopted in:

• Hospitals
• Care homes
• Pharmaceutical logistics
• IT asset management for enterprises

 

🧪 Is there a way to test the system?

Yes! We offer demo environments and PoC (Proof of Concept) kits with preconfigured sensors and locators. You can test real-time tracking and analytics in your environment.

 

💬 How can I get support?

Our support team is available via:

• Helpdesk: support.blyott.com
• Email: helpdesk@blyott.com
• Live onboarding and documentation access

 

💡 General Capabilities

What is RSSI and how does Blyott use it?

RSSI (Received Signal Strength Indicator) is a measurement of the power level received by a locator from a BLE signal emitted by a sensor. Blyott uses RSSI values to estimate how close a tag is to a specific locator, helping determine asset location. Higher RSSI values generally indicate closer proximity.

Can Blyott offer room-level accuracy?

Yes. With strategic placement of locators and the activation of Blyott’s Machine Learning (ML) module, room-level accuracy (3 meters) can be achieved depending on the physical environment and infrastructure.

What is Machine Learning in the context of Blyott?

Machine Learning (ML) in Blyott refers to the system’s ability to improve location accuracy over time by analyzing signal patterns from multiple fixed reference points (e.g. BT-T1 sensors). Once enabled, ML localization can enhance room-level accuracy by understanding environmental context and behavior patterns, achieving precision up to 3 meters.

Can I track assets across multiple sites or buildings?

Yes. Blyott supports multi-site environments, allowing you to manage and monitor assets across hospitals, departments, or remote locations from a single dashboard.

How long does it take to get started with Blyott?

With a demo kit, setup typically takes less than an hour. For enterprise deployments, customers are often up and running within a few days using our onboarding support

How accurate is Blyott's indoor location tracking?

Standard accuracy ranges between 6–7 meters, and can be improved to 3-4 meters with the Machine Learning (ML) add-on and strategic locator placement.

Do I need IT staff to manage the system?

Only for the initial setup. After that, the Blyott technical team manages the system in the background. The platform is designed for day-to-day use without the need for dedicated IT staff, and many organizations operate it independently after onboarding with minimal ongoing technical support.

Is training required to use the Blyott platform?

Blyott’s platform is intuitive and user-friendly. Most users require only minimal training, which is provided as part of our onboarding process.

Can I set up zones or geofences?

Yes. You can define specific zones (e.g. storage, wards, exits) and receive alerts when assets enter or leave those zones.

 

🧾 Account & Access

How is user access managed?

Role-based access control allows you to assign permissions (Admin, UserPlus, or User) to different user types to protect sensitive data and restrict changes.

Can I customize dashboards for different teams or roles?

Yes. Dashboards and reports can be filtered and segmented based on departments, asset categories, or user roles.

 

🔄 Maintenance & Scalability

What’s the typical battery life of a Blyott sensor?

Depending on the model and transmission interval, battery life ranges from 3 up to 5 years.

How easy is it to expand the system later?

Blyott is fully scalable. You can start with a few sensors and expand to hundreds or thousands across sites. New devices can be added and configured with minimal setup.

Do Blyott sensors require regular maintenance?

No, Blyott sensors are designed for low-maintenance operation. Battery life alerts and self-diagnostic features minimize the need for manual checks.

How are firmware updates handled?

Updates are delivered over-the-air (OTA) via the Blyott cloud. All updates are automatic and do not require user intervention.

Can sensors be reused or reassigned to different assets?

Yes. Sensors can easily be unlinked from one asset and reassigned to another via the Blyott portal.

What happens if a locator or sensor goes offline?

Blyott will generate an offline alert that can be sent via email, WebHook, or this is also displayed in our dashboard.

 

📱 Mobile App

Does Blyott offer a mobile application?

Yes. Blyott provides a mobile app that allows users to scan for nearby assets, check asset information, and trigger workflows on the go.

Can I scan for assets using my smartphone?

Yes. The Blyott mobile app has a scanning functionality where you can easily scan the QR code of the tags and the barcode of the assets.

Is the mobile app available for both Android and iOS?

Yes. The app is available on both the Google Play Store and Apple App Store.

Can the app function offline?

Yes, scanning and locating functions work offline. However, syncing data and workflows requires an internet connection.

 

🚀 Onboarding & Setup

What’s included in the Blyott onboarding process? 

Our onboarding includes a kickoff call, guided setup of sensors and locators, access to demo data, training for end-users, and technical documentation tailored to your setup. Our support team is available throughout the process to assist with questions, configuration, and best practices.

Do I need to configure anything manually? 

Minimal. Most sensors and locators come pre-configured after request. Any customization (naming assets, zones, reports) can be done via the Blyott portal. The configuration for the Access points can be done together with our helpdesk team and will only take an hour. 

 

💸 Pricing & Licenses

How is Blyott licensed?

Licensing is based on the number of assets or sensors tracked, with additional tiers for features like ML accuracy, reporting, and integrations.

Are there different pricing levels or bundles?

Yes. We offer flexible plans for pilots, small-scale deployments, and full enterprise solutions. Our sales team can provide a tailored quote.

Is there a free trial available?

We do not offer a free trial, but our demo kit is the most affordable and accessible way to test the platform in your own environment.

 

🛠 Troubleshooting & Support

What should I do if a sensor is not showing up in the platform?

Check that the sensor is activated in the proper way and in range of a locator, if the tag is still not active please contact our helpdesk team.

Who do I contact for urgent issues?

For priority issues, reach out to helpdesk@blyott.com. Our technical team will assist you directly.

Does Blyott offer 24/7 support?

Support is available Monday to Friday, 09:00–17:00 CET.